Freely welcomes feedback and suggestions from students with issue of concern. The School will investigate and act to resolve concerns either immediately or within twenty one (21) working days, depending on the complexity of each case.

Students can offer feedback and suggestion directly in the following channels:

• Email to redress@freely.edu.sg and the Management will be notified.
• Through course evaluation.
• Email to Program Manager.
• See your Program Manager personally.
• Talk to Program Manager during his/her class visits.
• Call 6295-3733.

Upon receipt of feedback and suggestion from the above channels, the Program Manager will speak to the student within 2 working day regarding his/her problems and advise student to complete a formal Student Feedback / Complaint Form.

Program Manager will look into the matter in detail and try to resolve the issue within 21 working days.

If the grievance did not persist, the school will file the form and correspondences to Student Personal File and Student Grievances Report File.

If the grievance did persist, the CEO will address the unresolved issue of concern raise by the student. At this point, the student may raise the issue to CASE for mediation if the issue is still not resolved.